Privacy Policy
Last Updated: August 1, 2025
1. Introduction This Privacy Policy outlines the types of information Neuro Zen Care collects from visitors to our website, how we use that information, and the steps we take to protect your privacy. This policy applies to all information collected on our website, related to the "Advanced Memory" product and other offerings.
We are committed to protecting your personal data and your right to privacy.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Website, or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make, and the products and features you use. The personal information we may collect includes the following:
Personal Identifiers: Name, email address, postal address, phone number.
Payment Data: If you purchase products through our website, payment information (like credit card numbers) is collected by our trusted third-party payment processor, Digistore24. We do not store full credit card details on our servers. Digistore24 processes these transactions securely.
Voluntary Information: Any other information you choose to provide (e.g., survey responses, customer support inquiries).
Information Automatically Collected: When you visit, use, or navigate the Website, we automatically collect certain information. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website, and other technical information.
This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.
Information Collected from Other Sources: We may obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties.
3. How We Use Your Information
We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.
We use the information we collect or receive:
To fulfill and manage your orders: We may use your information to process your purchases of "Advanced Memory" and other products, payments, and delivery.
To send you marketing and promotional communications: We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.
To send administrative information to you: We may use your information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
To protect our Services: We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).
To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
To respond to user inquiries/offer support to users: We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
To deliver targeted advertising to you: We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
For other business purposes: We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Website, products, services, marketing, and your experience.
4. Will Your Information Be Shared With Anyone?
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data that we hold based on the following legal basis:
Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
Specifically, we may need to share your personal information in the following situations:
Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing (Digistore24), data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Website, which will enable them to collect data about how you interact with the Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand online activity.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
5. Cookies and Other Tracking Technologies
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
6. Third-Party Websites
The Website may contain references to third-party websites, applications, and services that are not operated by us. Once you have used these to navigate away from our Website, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your data. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be referenced or from the Website. You should review the policies of such third parties.
7. How Long Do We Keep Your Information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
8. How Do We Keep Your Information Safe?
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
9. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access: The right to request copies of your personal data.
Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure ("Right to be Forgotten"): The right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. This will not affect the lawfulness of the processing before its withdrawal.
Right to Lodge a Complaint: The right to lodge a complaint with a data protection authority regarding our collection and use of your personal information.
10. Do We Make Updates to This Policy?
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.